• Free shipping on orders over $60
  • Same-day dispatch before 5:00 p.m.
  • Changes in 7 days

Frequently Asked Questions & Help

Find clear answers below regarding our delivery times, accepted payment methods, returns, and custom gift curation. If you need dedicated assistance, our team is always available via WhatsApp.

1. Shipping & Delivery Times

How long does delivery take?
We dispatch within 24 to 72 business hours citywide. Orders confirmed before 5:00 PM are queued into our same-day dispatch route.

Do you offer free shipping?
Yes, all orders over $60 qualify for complimentary citywide delivery.

Do you ship nationwide?
Yes, we deliver nationwide through certified courier partners. Every ceramic piece, glassware, diffuser, and fragrance is carefully packaged with custom protective wrapping to ensure it arrives in pristine condition.

2. Payment Methods

Which payment methods do you accept?
We offer several flexible payment options for your convenience:

How do I confirm my payment?
Once you complete your order at checkout, you will receive confirmation details on screen and via email. If paying by bank transfer or Zelle, simply send us the payment receipt via WhatsApp along with your order number.

3. Returns & Guarantee

How does our 7-day return policy work?
You have 7 calendar days from the date of delivery to request an exchange, provided the item remains unused and in its original, undamaged packaging.

What happens if an item arrives damaged?
If an item sustains damage during transit, please take a clear photograph within the first 24 to 48 hours and contact us via WhatsApp. We will issue an immediate replacement at no extra cost or process a full refund.

4. Custom Gift Boxes & Baskets

How can I create a custom gift basket?
It is effortless:

  1. Add your favorite items from any of our 5 collections to your cart.
  2. After completing your order, message us on WhatsApp with your order number.
  3. Our team will handcraft your gift in an artisanal basket with signature ribbon and a custom message card at no additional charge.

5. Have additional questions?

If your question is not listed here, message us directly via WhatsApp or visit our Contact page. We will assist you promptly.directamente a través de nuestro botón de WhatsApp o visita nuestra página de Contacto. Te responderemos de inmediato.