Returns & Refund Policy
At Casa Fresca Living, we ensure that every curated piece arrives in pristine condition and exceeds your expectations. If you need to make an exchange or request a return for any reason, our process is designed to be simple, seamless, and transparent.
1. Return Window (7-Day Guarantee)
You have 7 calendar days from the date of delivery to request an exchange or return for any eligible item.
2. Eligibility & Conditions for Returns
To ensure your return or exchange is processed smoothly, items must meet the following criteria:
- Pristine Condition: The product must be brand new, unused, unwashed, and unaltered.
- Original Packaging: The item must retain all original boxes, labels, tags, protective wrapping, and packaging intact.
- Proof of Purchase: Please provide your order number or the confirmation message received via email or WhatsApp.
Note regarding fragrances and candles: For hygiene and safety reasons, we cannot accept returns on candles that have been lit, or perfumes and reed diffusers whose protective seal or bottle has been opened or unsealed.
3. Damaged or Defective Items in Transit
All orders are carefully packed with dedicated protective materials for glassware, ceramics, and delicate fragrance vessels. If your package sustains damage during delivery:
- Take a clear photograph of the damaged product and its outer shipping box within 24 to 48 hours of delivery.
- Contact us immediately via WhatsApp with your order number and photos.
- We will dispatch an immediate replacement at no extra charge or issue a full refund.
4. Refund Processing
Once your returned item is received and inspected at our warehouse:
- If a monetary refund applies, it will be issued via your original payment method (or agreed transfer) within 3 to 5 business days.
- Alternatively, you may choose store credit with no expiration date, redeemable across all 5 collections.
5. How to Initiate a Return
To start a return or exchange request, simply message our team via WhatsApp or submit a request through our Contact page including your order number. Our team will assist you the same day with return shipping instructions.
Last updated: September 2026.